FAQ (Frequently Asked Questions)

A. Questions about Keio mail(Gmail)

1. What is Keio Mail?
2. Who can use Keio Mail?
3. Can I use Keio Mail after graduating?
4. I want to use Keio Mail. What should I do?
5. I don't need Keio Mail.
6. Can I use my current email address for Keio Mail as well?
7. When I have logged in to Keio mail(Gmail), normal Gmail service opens.
8. I have forwarded emails received by Keio mail to an email address of a cell phone, but recently I do not receive these emails on the cell phone.
9. When I have logged in to Keio mail(Gmail), "Contains a redirect loop on this web site." was displayed.
10. I have received a notice from someone that e-mail was sent to a Keio e-mail address, but I has not arrived in my Keio mailbox.

B. Questions about login of Keio ID and Keio Mail

1. I forgot my email address (Keio ID).
2. I forgot my password.
3. Where is the login page for Keio Mail?
4. Can I use Keio Mail while I'm away from the university, such as at home?
5. What is the "user ID" for Keio Mail? Where can I get one?
6. I want to change my email address (Keio ID) for Keio Mail.
   I entered some wrong characters when I registered my Keio ID. Can I change the ID?
7. As far as I can remember, I didn't register a password for Keio Mail.

C. Questions about the system environment and functions of Keio Mail

1. What are the specifications for Keio Mail?
2. How large is the storage capacity of the email spool?
3. Can I use POP3 protocol with Keio Mail?
   I want to retrieve messages with my email client and store them on my PC instead of using Keio Mail as a Web mail system.
4. Can I use IMAP protocol with Keio Mail?
5. I don't know how to use Keio Mail with POP3 and IMAP4 protocols.
6. Can I forward messages to other email addresses?
7. What is the "POP3 email function"?
8. When I obtain an individual email address and use Gmail, can I integrate it with my Keio mail account?
9. Can I continue to use the service after leaving Keio by graduation, completion, or resignation?
10. Can I use the service with a smart phone?
11. Where will my email data be stored?
12. Can I use it outside Japan?
13. You have lost a terminal using Google Workspace(formerly G Suite) (PC, cell phone, smart phone, etc.). What should you do?
14. When using the email address, can I use an alias (an expanded address)?

D. Concerning the Google Workspace for Education

1. What is the "Google Workspace(formerly G Suite for Education)"?
2. What is the individual capacity that can be used?
3. Will advertisements be displayed? And will email and other data be used for the purpose of marketing etc.?
4. If Keio University ever breaks off its contract with Google Workspace(formerly G Suite), to whom will ownership of the data in the server revert?
5. Can I use other Google Workspace(formerly G Suite) besides email (calendar, chat, etc.)?
6. Can I use the Sites?
7. Try to use the smartphone application, but I can not set it by error.

E. Concerning Groups (mailing list)

1. I am acting as Group administrator. When e-mail has been submitted to the Group, e-mail that has been held is received. Is e-mail transmitted?
2. Can an email address outside Keio University be registered as a member?
3. I sent an email addressed to the mailing list, but this email did not reach me.
4. Are there any restrictions on cases where a message is sent to a multiple recipients using the Groups?
5. "No Footer" was set in the message, but a footer is attached.
6. Is there a limit on the number of members who can be registered in a Group?
7. I’m in groups I didn’t join.

F. Concerning Calendar

1. Is it possible to use Google Workspace(formerly G Suite) to refer to or to edit Calendar that is used with normal Google?
2. How do I import events from the other calendar applications or the other Google Account?

G. Concerning normal Google services

1. Google Chrome is used as the Web browser. Can I use Google Chrome to use normal Google services and also to use Google Workspace(formerly G Suite) under Keio mail? Is it necessary to use a different browser to use each service?
2. Can I set it so I can receive emails of Keio mail with the normal Gmail service and send emails with the Keio mail address as the sender?
3. How to use multiple accounts?
4. How to change the default language?
5. How to know supported browsers for Google Workspace?
6. I want to fix common issues in Gmail.
7. Fix common issues in Google Drive.
8. Fix common issues in Google Docs, Sheets, Slides and Forms.
9. Fix common issues in Calendar Help.
10. Fix common issues in Google Contacts.

H. About errors and failures

1. Can I confirm whether or not an error or trouble has occurred in Gmail or Google's services?

I. Questions about submitting inquiries

1. I have a question. Who do I contact?
2. Where is the Help Desk (contact office) located?
3. When is the Help Desk (contact office) open?
4. I'm now studying abroad and cannot visit the Help Desk.