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A. Before submitting an inquiry:

1. Make sure to read the Frequently Asked Questions (FAQ) before submitting an inquiry.
   The frequently asked questions (FAQ) are updated regularly.
   The section to contact depends on the application.
   Click here.
   
   
2. Make sure you have the following information ready when submitting an inquiry,
   and provide the information when requested.
   
   Give your employee number (ID Number), student ID number or Keio ID when submitting an inquiry.
   
   
   • Identification
     
     Students: student ID card
     Faculty and staff members: faculty and staff ID card, driver's license (Japanese), driving history certificate (issued on or after April 1, 2012), passport, health insurance card,or residence card
     
   • Keio University student ID number/employee number (ID Number), Keio ID (if one has already been activated)
   
   You should submit an inquiry in person.
   We cannot respond to inquiries made by someone on your behalf.